Shipping & Production Policy

Made-to-Order Production

Every SPN Blades piece is a limited, handcrafted collector's replica produced in small batches. These are not mass-produced items sitting in a warehouse — each piece is made to order, finished by hand, and inspected before it ships.

Because of this, SPN Blades operates on a made-to-order production model, not a standard retail fulfillment model.

By placing an order, you acknowledge and agree that your item requires a production period before it can ship.

Production & Shipping Timeframe

Estimated production and shipping time: 8–14 weeks from the date of purchase.

This estimate includes the full production cycle: crafting, finishing, quality inspection, and packaging. Most orders ship within this window. However, because each piece is handcrafted, production times can vary depending on batch size, complexity, and the quality standards each piece must pass before it leaves our workshop.

This is an estimate, not a guarantee. Occasional delays may occur due to quality control requirements, material availability, or production capacity. If your order is expected to take longer than the estimated timeframe, we will contact you directly with an update.

Why Production Can Take Longer

We reject any piece that does not meet our finish and quality standard. If a batch does not pass inspection, we remake it rather than ship a product we are not proud of. This commitment to quality is the reason for occasional delays — and the reason every piece that reaches you is worth the wait.

We will never ship a piece we would not want to own ourselves.

Order Confirmation

When you place your order, you will receive an order confirmation email. This confirms your order is secured and in the production queue — it does not mean your order has shipped. You will receive a separate email with tracking information once your order ships.

Shipping Notification & Tracking

Once your order has been dispatched, you will receive an email with your tracking number. Please allow 1–3 business days for tracking to update after dispatch.

Estimated delivery times after dispatch:

• United States: 7–15 business days
• United Kingdom: 7–15 business days
• Europe (EU): 5–12 business days
• Australia / New Zealand: 10–20 business days
• Rest of World: 10–25 business days

These delivery estimates begin after your order has shipped, not after purchase. International shipping times depend on the destination country's postal service and customs processing, which are outside our control.

Customs, Duties & Import Taxes

Orders shipped outside of Germany may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the buyer and are not included in the order total or shipping cost. SPN Blades has no control over these charges and cannot predict their amount.

If you refuse delivery due to customs charges, you are responsible for all return shipping costs and any applicable duties. A restocking fee may apply.

Communication & Updates

We believe in honest communication. If your order is delayed beyond the estimated timeframe, we will email you directly with:

• The reason for the delay
• The current status of your order
• When you can expect the next update

You will never have to guess where your order is. If you have questions at any time, email us at support@spnblades.com and we will respond within 48 hours.

Cancellations & Refunds

Before production begins: You may cancel your order for a full refund by emailing support@spnblades.com.

During production: Because your piece is being handcrafted specifically for your order, cancellation requests made after production has started will be reviewed on a case-by-case basis. If your piece has already entered the finishing stage, cancellation may not be possible.

After dispatch: Once your order has shipped and tracking has been provided, cancellation is no longer available. Please refer to our Returns Policy.

If your order is delayed beyond the estimated timeframe: If production on your order exceeds the estimated timeframe and you no longer wish to wait, contact us at support@spnblades.com. We will work with you to find a resolution, which may include a refund.

Your statutory rights under EU consumer protection law are not affected by this policy.

Chargebacks

We understand that long production times can feel uncertain. If you have concerns about your order, please contact us at support@spnblades.com before initiating a chargeback with your bank. We respond to every inquiry and will resolve any issue directly — whether that means providing a detailed update or processing a refund.

Filing a chargeback on an active, in-production order without first contacting us may result in your order being cancelled and future orders being declined.

Address Accuracy

Please ensure your shipping address is correct at the time of purchase. SPN Blades is not responsible for orders delivered to incorrect addresses provided by the customer. If you need to update your shipping address, email support@spnblades.com as soon as possible — we can update it before your order ships, but not after.

Lost or Damaged Shipments

If your order is lost in transit or arrives damaged, contact us at support@spnblades.com within 14 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your piece.

Do not dispose of damaged items or packaging until we have reviewed the claim.

Contact

For any questions about your order, production status, or this policy:

Email: support@spnblades.com Response time: Within 48 hours